Program & Operations Leader

Katie
Fraser

Fortune 500 · Fortune-Maker · Founder

Revolutionizing commerce — from launching Thursday Night Football on Prime Video to driving $15M+ monthly GMV at TikTok Shop. A decade of building, leading, and scaling.

0 + Years Experience
0 M+ Monthly GMV
0 M+ Users Impacted
0 Companies Founded

The Story

I'm Katie Fraser — a Program and Operations Leader with over a decade of experience turning ambitious ideas into enterprise-scale reality at Fortune 100 companies and in the trenches of startup life.

From negotiating multi-million dollar vendor contracts at Amazon Canada and shepherding the landmark launch of Thursday Night Football on Prime Video, to becoming the #1 Account Manager across all of TikTok Shop and overseeing $15M+ in monthly GMV — I thrive at the intersection of strategy, execution, and results.

But before the Fortune 100 career, I was building things from scratch. Stash, a peer-to-peer storage startup, won Best Marketplace Idea at the UW Business Plan Competition and was featured on GeekWire. Twelve, a Seattle retail brand I launched straight out of college, was stocked in 14 stores — including window displays outside Pike Place Market.

That entrepreneurial DNA is still very much alive — it's what makes me different.

Enterprise Scale

7+ years at Fortune 100 companies including Amazon and ByteDance/TikTok

AI Integration

Championed AI-driven workflow automation to increase operational efficiency

Revenue Impact

$15M+ monthly GMV, $7.06M savings, $2.5M Q4 OPS — real numbers, real impact

Executive Alignment

Presented to VP, SVP, and Director level stakeholders across multiple orgs

Career Journey

ByteDance / TikTok
Business Category & Operations Team Lead
November 2023 – October 2024
  • #1 Account Manager across all of TikTok Shop — promoted to Team Lead after just 2.5 quarters
  • Managed $15M+ monthly GMV in the Health category with a 20% MoM growth mandate — met and exceeded every goal
  • Grew existing sellers 10X and new seller growth 1,000X; scaled one seller's LiveStream from $0 to $250K in two months
  • Awarded top employee at TikTok Shop company-wide All-Hands event
  • Oversaw the biggest Brand Day ever in TikTok Shop history; awarded 4 Brand Days total
  • Implemented the largest seller-specific campaign in TikTok Shop history
  • Championed AI-driven workflow automation to streamline operations
Amazon Prime Video
Coretech Program Manager II
February 2022 – November 2023
  • Executed beta tests to launch 15+ new features ahead of Thursday Night Football (TNF) across two full seasons
  • Ran the largest live event beta in Amazon history
  • In 2022, executed 3× the planned beta projects, far exceeding annual expectations
  • Created and maintained all product and program documentation for senior leadership including SVP-level visibility
  • Bridged technical engineering concepts for business stakeholders across multiple organizations
  • Collaborated with key business group contacts, project teams, and live event operations to align and support betas
Amazon Canada
Vendor Manager II → Vendor Manager
September 2018 – February 2022
  • Managed top vendors including P&G, Kimberly-Clark, Reckitt, and Bayer across Medical Devices and Sexual Wellness
  • Negotiated $3M in AVN 2021 contracts across Kimberly-Clark, SC Johnson, Reckitt, Duracell, Bayer, and GSK/Pfizer
  • VP-level project: onboarded 3,500 case pack ASINs across 30 vendors — 175% of goal
  • Spectra SME for 2021 — saved $7.06M in bulk buy opportunities across Consumables
  • Negotiated Q4 deals amounting to $2.5M in OPS; Prime Day 2020 Spotlight Deals generated $1M OPS at 202% to goal
  • Collaborated with fulfillment centers to add photos of 1,023 ASINs, contributing an estimated $313K annual OPS
  • Wrote and edited SQL queries; produced monthly chargeback newsletters and team data reports
  • Trained 6 sessions on ICE Machine — an Amazon scalability tool used across Canada Retail
Livible
Marketing Coordinator
October 2015 – August 2018
  • Reported directly to the CEO, overseeing all marketing and business development efforts
  • Created weekly analysis of customer outreach data across multiple metrics — delivered to CEO and advisors
  • Developed new marketing strategies to decrease customer acquisition cost
  • Managed two employees: one overseeing social media content growth, one managing customer service and data sheets
  • Signups and first orders nearly doubled each year during tenure
Ran concurrently with founding Twelve

Entrepreneurial Ventures

🏆 Award Winner
Featured on GeekWire → KOMO 4 News
Stash
The Airbnb of Storage · Co-Founder · 2013
"Born at a July 2013 Startup Weekend hackathon — from zero to company in 54 hours."

A peer-to-peer storage marketplace connecting people who have extra space with people who need a place to store their belongings — the sharing economy applied to storage, before sharing economy was mainstream.

5 Co-Founders
#1 Marketplace Award
🏆 Award
Best Marketplace Idea
UW Business Plan Competition
Founded 2013 Seattle, WA Peer-to-Peer Storage Sharing Economy
Read the GeekWire Article
UW Alumni Magazine "Columns"
Twelve
Seattle Retail Brand · Founder · 2014–2017
"Founded immediately after graduating from UW — from classroom to storefront."

A Seattle-born product brand created right out of college. Handled everything end-to-end: product design, B2B & B2C sales, marketing, customer relations, advertising, financial analysis, and web development.

$7.5K+ Month 1 Revenue
14 Retail Stores
18K+ Instagram Followers
🏪 Stocked In
University Bookstore · Fireworks · Pirates Plunder · Rogue · Simply Seattle · + 9 more stores
Products displayed in window displays outside Pike Place Market and The Ave
Product Design B2B Sales B2C Sales Marketing Web Dev Financial Analysis

Key Wins

$15M+

Monthly GMV

Managed $15M+ in monthly gross merchandise value at TikTok Shop with consistent 20% MoM growth

100M+

Users Impacted

Delivered enterprise-scale product features reaching over 100 million end users globally

15+

TNF Features Launched

Launched 15+ Prime Video features for Thursday Night Football — including the largest live event beta in Amazon history

$7.06M

Spectra Savings

Identified and executed $7.06M in bulk buy savings as Spectra SME across Amazon Canada Consumables

$3M

AVN Negotiated

Closed $3M in Annual Vendor Negotiations with P&G, Kimberly-Clark, SC Johnson, Reckitt, Duracell & more

#1

Top Account Manager

Ranked #1 Account Manager across all of TikTok Shop — promoted to Team Lead after 2.5 quarters

14

Retail Stores — Twelve

Stocked Twelve products in 14 Seattle-area retail stores including University Bookstore, Fireworks & Simply Seattle

175%

VP Goal Exceeded

Onboarded 3,500 case pack ASINs against a VP-level goal of 2,000 — achieving 175% of target

2

Startup Founder

Founded two companies — Stash (Best Marketplace Idea, UW) & Twelve (14 stores, Pike Place windows)

Skills & Expertise

Program & Operations

Program Management Project Management SaaS Implementation Stakeholder Management Change Management Risk Mitigation Resource Management Operational Governance Agile Methodologies Cross-Functional Leadership Vendor Management Process Improvement Scope & Budget Control

Technical Skills

SQL Data Analysis Pivot Tables & VLookup Google Analytics Email Marketing / Mailchimp AI & Workflow Automation Basic HTML & CSS Branding

Leadership & Soft Skills

Leadership Entrepreneurial Thinking Curiosity Communication Problem Solving Team Collaboration Marketing Analysis

Beyond the Résumé

Honors & Recognition

Dean's List — University of Washington, Foster School of Business

Lavin Entrepreneurship Honors Program — Selective program for top entrepreneurial students at UW

Phi Alpha Rho — Catholic Honorary Society, University of Washington

Winner — Startup Weekend Bellevue

Featured on GeekWire & KOMO 4 News — Press coverage for founding Stash

Featured in UW Alumni Magazine "Columns" — Coverage of Twelve, the Seattle retail brand

Community & Volunteer Work

Judge — UW Business Plan Competition (2016–2024) — Selected as a judge for 8 consecutive years to evaluate student ventures

Guest Speaker & Coach — MBA Marketing 555 — Invited to speak and coach at UW's MBA Marketing class, sharing real-world experience with graduate students

Honored Panelist — National Conference of Deans & Directors of Undergraduate Business Programs — Recognized as a panelist at a national academic conference

Education

University of Washington

Michael G. Foster School of Business
Bachelor of Business Administration · Graduated 2014
Major: Marketing
Major: Entrepreneurship
Dean's List Lavin Entrepreneurship Program Phi Alpha Rho

Let's Connect

Whether you're looking for an experienced operations leader, a strategic collaborator, or just want to connect — I'd love to hear from you.

Location

Seattle, WA

Phone

509.599.4621

LinkedIn

@katherinefraser